Resolved -
Saferpay has confirmed that the incident is resolved. At the current time we do not have further information about the cause of the incident.
Start of disruption: Wednesday, November 12, 2025, 19:07 CET
End of disruption: Wednesday, November 12, 2025, 21:40 CET
We apologize for any inconvenience this has caused you.
Nov 12, 21:25 UTC
Monitoring -
Processing has been stable for the last 15 minutes. We'll continue monitoring the situation.
Nov 12, 20:56 UTC
Update -
We've seen some improvements in payments handling, but are still observing issues related to SCA/3DS redirects back to Saferpay. Transactions without additional user authentication seem to be processed again.
Nov 12, 20:04 UTC
Identified -
We've received confirmation from Worldline that the following services are currently interrupted:
- Processing of online transactions from Saferpay by American Express CH
- Processing of online transactions from Saferpay by American Express DE
- Processing of online transactions from Saferpay by Giropay
- Processing of online transactions from Saferpay by Intercard
- Processing of online transactions from Saferpay by Klarna
- Processing of online transactions from Saferpay by Worldline CH
- Processing of online transactions from Saferpay by Worldline EU
- Processing of online transactions from Saferpay by American Express SafeKey
- Processing of online transactions from Saferpay by Saferpay Backoffice
- Processing of online transactions from Saferpay by Diners ProtectBuy
- Processing of online transactions from Saferpay via Mastercard ID Check
- Processing of online transactions from Saferpay via VISA Secure
- Processing of TWINT online transactions from Saferpay (SATA)
Nov 12, 19:01 UTC
Update -
We are continuing to investigate this issue.
Nov 12, 18:30 UTC
Investigating -
We have noticed errors in our attempts to process payments via Saferpay/Worldline. Merchants using Stripe are not affected.
We're investigating the situation and trying to receive information from Worldline. Thank you for your patience and understanding.
Nov 12, 18:30 UTC
